Welcome to US Equity Advantage and AutoPayPlus.

Thank you for enrolling in AutoPayPlus™.  Please take a moment to review this important information. 

Getting Started Check List


1. Please be sure to send us an accurate lender statement or contract that includes:
  • Loan number
  • Lender name
  • Payment amount and due date
  • If your contract includes variable payment amounts, please provide documentation of the payment schedule/terms

Please note: When you have a new car loan or mortgage, an account number is not generated at the point of sale. It may take a week or more for the lender to process the new loan information and send you the first statement. It is very important that you send us this statement. You can upload it in the My Profile tab or email, fax or mail the statement. Your lender will not communicate this information to us on your behalf.

AutoPayPlus
Attn: Customer Care
800 N. Magnolia Avenue, Suite 1275
Orlando, FL 32803
FAX: (800) 409-4799
customercare@autopayplus.com 


2. Please be sure to review the details of our Payment Guarantee

Did you know?

  • We make 90% of payments to the lender or other provider with ACH/electronic payments, but there are some lenders that still require checks and those are mailed. In those cases, we may require additional time to make changes to your debit/payment schedule.
  • If you have an existing draft service in place, you must cancel it to avoid your account being debited twice.
  • Your interest and term savings is directly proportional to additional principal payments made on the loan. The biweekly and weekly plans create one additional payment each year that goes to the principal. Semi-monthly and monthly plans require that you increase your payments in order to generate additional principal payments. Our customer care team can help you customize a plan to meet your financial objectives.
  • Please contact your lender directly for pay off amounts.

Contact us for any of the following requests

  • You want to change your debit date. Please contact us ​five (5) business days in advance of your debit date.
  • You wish to change the debit amount or debit schedule.
  • You plan to refinance your loan or pay your loan in full.
  • You plan to trade-in or sell your vehicle.
  • Your mortgage payment changes due to increase in taxes, insurance payment changes, etc.
  • You plan to change the bank or account where your debits are made.
  • You take advantage of any promotions from the lender to skip a payment (also referred to an a deferment) around the holidays.
  • Your lender or bank information changes. It is not uncommon for loans to be sold to other financial institutions, or banks to be purchased by other banks. If the information on your lender statement changes, contact us!
  • You want to make additional charges to a credit card that you have enrolled.
  • Your contact information changes: You can update your mail address, telephone number ​and email from your website account.
  • You would like to make an extra principal payment to your loan.
Be sure to visit our FAQs for answers to frequently asked questions.


Terms & Conditions Updates

US Equity Advantage may revise the Terms & Conditions from time to time. The most current version of the Terms & Conditions will always be posted on our website. If we make a change to the Terms & Conditions that, in our sole discretion, is material, we will notify you via an email associated with your account.  By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Terms & Conditions.